Here is a list of the most frequently asked questions we receive at Autocorrect Repair Centre. Feel free to browse this section as you may find a question you didn’t know you had.  Just click on any question and you will be taken directly to the answer.

If you have a question that is not answered in this section, please contact us on (07) 5472 7221.

COMMON QUESTIONS

How is Autocorrect Repair Centre different from other repair workshops?

Autocorrect Repair Centre has been the number one destination for smash repairs for many years and continues to provide a high level of customer service.

Not only do we fully stand by all work carried out in our workshop, but we also specialise in insurance claim work and we do this in partnership with your insurance company. This ensures that your claim is expedited in the most timely and efficient manner.

Does Autocorrect Repair Centre guarantee work carried out?

All repair work that is completed at Autocorrect Repair Centre is guaranteed.

What vehicles can Autocorrect Repair Centre work on?

At Autocorrect Repair Centre we can fix any and all collision repair problems you may have. You have no need to worry about your vehicle, as our team of talented, skilled, and accredited automotive technicians specialise in all makes and models of vehicles.

SERVICE RELATED QUESTIONS

I have been in an accident what do I do?

We strongly suggest that you follow the below helpful prompts:

  • Please make sure your vehicle is turned off
  • Assess the accident in order to make sure everyone safe and okay
  • After the police arrive, give a statement to the officer
  • All insurance information needs to be exchanged with all parties involved
  • Don’t let your insurance company tell you who to go to
  • You will need to file a “claims report” with your insurance company

At Autocorrect Repair Centre, we will walk you through the process and take care of every little thing for you.

Will you be able to match the paint on my vehicle?

Thanks to state of the art technology and the talent of all our skilled team here at Autocorrect Repair Centre, we can replicate almost any paint color and ensure that your vehicle is returned to an as new condition.

What happens if I forget something in my car?

Before leaving your car with us, we strongly advise that you remove any and all personal belongings of value from your vehicle. If you happen to accidentally leave something in your vehicle, we are more than happy for you to come and collect any forgotten belongings during work hours.

INSURANCE RELATED QUESTIONS

Can Autocorrect Repair Centre handle insurance repairs?

Yes! The insurance company can always recommend someone to fix your car but they can’t force you to take it any shop you don’t trust. Don’t let your insurance company tell you who to go to!

What is excess and do I need to pay it?

An excess is simply the portion of the bill that is not covered by your insurance company and you pay your excess when the repairs are completed. Your excess amount will be stated on your insurance company’s policy form.

If I'm involved in an accident will my premium be increased?

There are many factors that go into whether or not your insurance premium will go up. Factors like who was at fault, driving history and the type of loss all play a big role in determining this. Please contact your insurance company for additional information regarding this.